FVRL News
Library District Reports District-wide Online Survey Results
District-wide -
[Thank you to everyone who responded to the survey!]
Survey sent to FVRL cardholders who have provided email addresses for library notices
VANCOUVER, Wash. -- Fort Vancouver Regional Library District has posted the results of an online survey taken by 3,979 library cardholders Sept. 14-22. An invitation to participate in the survey was sent to 72,000 email addresses provided to the library by cardholders 16 years of age or older.
The purpose of the survey was to: 1) Gauge the level of library patron support for initiating late fees for items returned after the due date; 2) Assess opinions of FVRL performance; and 3) Identify new services or changes in services in which patrons are interested.
The data collected will be considered at an FVRL Board of Trustees workshop on late fees being held at 3:30 p.m., Monday, Oct. 12 at Stevenson Community Library. A final decision about whether to initiate late fines will be made at a future Board meeting. Data collected through this survey also will be considered as one source of information for the district's future planning.
The survey report is available at http://www.fvrl.org/aboutus/files/FVRLOnlineSurveyReport-Sept2009.pdf.
The survey was conducted by Conkling Fiskum & McCormick Inc. of Portland.
Some highlights of the survey:
Late fees: Library patrons who responded to the survey were evenly divided -- 44 percent in favor and 41 percent opposed -- about a proposal to charge fines for items returned past their due date. Opposition to late fees was higher among frequent library users.
FVRL performance: 80 percent of respondents gave an excellent or good rating for the district's overall performance. 77 percent rate the district's Web site as excellent or good for ease of use. 77 percent say they always or often find what they need or want at the library.
Service changes: Survey respondents were most interested in more printed books, entertainment movie DVDs for adults, and more audio books. Respondents also would like libraries to be open longer and on more days, and they want larger libraries.
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Release Dated October 12, 2009 |
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For information about news releases or anything about Fort Vancouver Regional Library District, media representatives should contact:
Sue Vanlaanen
FVRL Communications Director
Phone: (360) 699-8815
Fax: (360) 693-2681
Email: communications@fvrl.org
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