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1007 E. Mill Plain Blvd., Vancouver, WA 98663

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Consumers

Library Resources | Internet Sites | Community Resources

Internet Sites

Consumer Information / Education | Products & Comparisons | Auto | Household


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Consumer Information / Education
AnnualCreditReport.com
A centralized service for consumers to request free annual credit reports, created by the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion.
Better Business Bureau
Check out a company, file a complaint, learn from the consumer guidance section.
Consumer Protection (Federal Trade Commission)
Consumer information on topics from abusive lending to identity theft to telephone service. Includes links to related laws and online complaint forms.
Consumer.gov
A "one-stop" link to a broad range of federal information. Categories such as Food, Health, Product Safety, Your Money, and Transportation.
Federal Consumer Information Center
Provides full text versions of hundreds of federal consumer publications available from the U.S. Consumer Information Center in Pueblo, Colorado.
Safeguarding Consumers: Washington State Attorney General's Office
Information on the top consumer problem areas reported to the Attorney General's office. Online forms for filing a complaint and consumer tips.
U.S. Consumer Product Safety Commission
Recalls, news, and reports on unsafe products.
Auto
Edmunds.com
Check used car prices back to 1990, safety information, reviews and updates on new vehicles. Includes advice on buying and selling cars and link to vehicle history records by VIN number.
The Gold Book
"The price authority for classics and collectibles." Find values of classics from as far back as 1886. The values are derived from the results of collector car auctions and private-owner sales.
Insurance Institute for Highway Safety
Vehicle ratings based on crash tests and other safety news and information.
IntelliChoice CarCenter Auto Information
Use this site to research new and used vehicles. Includes dealer invoice prices, ownership costs, used auto values, best leases, and side by side comparisons of new cars.
Kelly Blue Book
An interactive site that gives up-to-date prices on new and used cars.
MechanX Files
National Public Radio's "Car Talk" and its listeners help you find a great mechanic. Search the database by zip code, type of car and the attributes you most want in your mechanic.
NADAguides.com (National Automobile Dealers Association)
Provides price information for new and used cars and trucks, as well as used boats, recreational vehicles, motorcycles, all terrain vehicles (ATVs), snowmobiles, and personal watercraft.
National Highway Traffic Safety Administration
The U.S. Department of Transportation's safety site has information about recalls, crash tests, hot topics, and "Stuff for Kids."
Washington's Motor Vehicle Lemon Law
"Designed to help new vehicle owners who have substantial continuing problems with warranty repairs."
Household
Bankrate.com
"Bankrate.com provides the tools and information that can help consumers make the best financial decisions." Includes information on mortgages, credit cards, automobile loans, certificates of deposit, checking and ATM fees.
Energy Savers (Department of Energy)
Tips on saving energy and a guide to renewable energy.
EnergyStar (Environmental Protection Agency & Department of Energy
Find out about your home's energy performance and how to improve it. Learn about products that have earned the Energy Star label.
Hugh's Mortgage and Financial Calculators
Many personal financial calculators from retirement to tuition savings to estate taxes.
Insure.com - The Consumer Insurance Guide
In-depth articles and daily news in addition to interactive tools to assist users in their insurance decisions.

Subject Resources

Library Resources

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Library Catalog
To find books with consumer information, search the online catalog using the following subjects:
  • Consumer credit
  • Consumer complaints
  • Consumer education
  • Consumer goods
  • Consumer protection
Databases
To find reviews of products or services in magazine articles, use General OneFile which is part of our subscribed Online Databases. Search using the product name and the word "evaluation," for example:
  • digital cameras evaluation
  • evaluation panasonic

Magazines
The magazines listed below may be in your branch library. Please check the online catalog for holdings.
  • Consumer Guide
  • Consumer Reports
  • Consumers Digest
  • Consumers' Research Magazine
  • Smart Money


Community Resources

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Better Business Bureau of Oregon and Western Washington
PO Box 68926
Sea Tac, WA 98168-0926
(206) 431-2222, Fax (206) 431-2211
Better Business Bureau of the Inland Northwest
508 West Sixth Avenue, Suite 401
Spokane, WA 99204-2356
(509) 455-4200, Fax (509) 838-1079
State of Washington - Attorney General
Consumer Protection (SW Washington Branch)
1220 Main St., Suite #549
Vancouver, WA 98660-2964
(360) 759-2150, Fax (360) 759-2159
State of Washington - Attorney General
Lemon Law Administration
Toll free: 1-800-541-8898

Products & Comparisons
Consumer Search
Print and electronic reviews are collected and presented with analysis by Consumer Search staff.
Consumer World
"Consumer World is a public service, non-commercial guide cataloging over 2000 of the most useful consumer resources on the Web."
Retrevo
Find information on consumer electronics from review sites, user reviews,blogs and forums. Links to owners manuals and How To articles for many of the listed products.