Having Problems?

Problems connecting to ProQuest or HeritageQuest?

If you continue to have technical problems connecting to these resources, send email to itquestions@fvrl.org and include your library barcode and last name.

Note: For the connection to work properly, make sure your browser is set to accept third-party cookies and javascript is enabled.

Cable modem users with firewalls and/or Internet security software:
If you are connected to the Internet via a cable modem with a personal firewall and/or Internet security software and are receiving the username/password challenge page from our subscription databases, it is possible that reconfiguring the device/software will correct this issue. The library and its staff are not qualified to troubleshoot and support remote (home) users' personal firewalls and/or security software. Please refer to the device/software users manual and/or the vendor for additional technical assistance.