Frequently Asked Questions about FVRL’s COVID-19 Response

Is the library fully open again?

Most FVRLibraries are open from 10 am to 6 pm, Monday through Saturday. Some locations may offer reduced hours or curbside only, depending on staff availability. Vancouver Community Library and Vancouver Mall Library are also open on Sunday. 

Check your local library’s schedule for a complete list of days and hours. 

What can I do at the library?

Currently, our libraries offer unlimited browsing and computer access of up to one hour at all locations. Seating is still limited and we are not currently offering any in-person programming.

Who needs to wear a mask?

Everyone over the age of five is required to wear a mask. FVRL's Board of Trustees passed an Additional Rules of Conduct policy that requires all visitors to wear a mask while using the library. Masks are encouraged for children ages two to four with parental supervision. Masks are available upon request. Learn more about what makes a mask compliant.

What if I don't want to wear a mask?

You are welcome to use our curbside service or our online, phone, and email services to meet your needs.

Why are services still limited?

We have made many changes over the past year and a half and need a little time to restore some services. Programming for children is still under COVID-restrictions as that group cannot yet access vaccinations. Like other public institutions in the community, our top priority is keeping our staff and the public safe, and preventing the community spread of COVID-19.

Can I still use curbside service?

Yes! We encourage you to keep using curbside if it is working well for you. Some FVRL locations may begin to reduce the number of hours that curbside is available or may no longer offer it due to declining demand.

Can I use a meeting or study room?

Study rooms are currently available for reservations at several locations. New masking restrictions and an increase in COVID-19 cases may delay our ability to reopen access to meeting rooms as they may be needed to provide space for staff activities.

When will more computers be available?

For now, we are limiting the length of time users are allowed to access a computer to one hour to ensure everyone has access. Most locations offer Chromebooks that can be checked out for up to two hours for those needing more time. We are working with our staff to replace equipment and furnishings that were removed due to social distancing and cleaning requirements during earlier phases. This may take some time and we appreciate your patience.

Can I print?

Yes, library printers are available! FVRL has new printing rules that give library card holders $3.00 worth of free printing each week. That equals 30 pages of black and white copies or prints, or six pages of color printing each week.

How soon will you offer storytimes?

Because children under 12 have not been able to be vaccinated, and no specific guidance for in-library children’s programming has been issued by the state, we are not sure how soon we will resume storytimes.

When will you offer in-person programs?

FVRL will continue to offer virtual programs until we feel confident we can provide a safe experience for patrons and staff. We are determining the appropriate mix of in-person/virtual/hybrid programming for the future.

Is there a risk that library materials carry COVID-19?

No, the Center for Disease Control and the Washington Department of Health have determined that library materials do not spread COVID-19 between users. We are no longer quarantining items before checking in, shelving, or fulfilling holds.

Can I return my books?

You can return your books to any library book return.

Is your Wi-Fi available?

Yes, Wi-Fi is available 24/7 at all FVRL locations. We also have a limited supply of Wi-Fi hotspots available to check out. For a full list of local Wi-Fi locations, see the Washington Wi-Fi map.

Can I get help with a question or using my eDevice?

Yes, our staff is available in person, by phone, and online to assist you with questions about library resources or to help you access our downloadable content.

When will the library board start meeting in person?

Public meetings are still under the Governor’s order 20-05 and 20-28 with the option of being held remotely. FVRL is still determining when they will return to in-person meetings. Information about library board meetings is available on the Board of Trustees page. Public comments can be submitted in writing at trustees@fvrl.org.