April 19, 2021: Director's Update and Frequently Asked Questions

A letter from our director

We are pleased to offer limited in-branch service at our libraries for browsing and computer use. Library patrons are welcome to come in to pick up holds and print jobs, ask reference and account questions, and borrow items. Check your library’s schedule under Locations and Hours. Our hours are still limited due to the many new COVID protocols required for in-person services. Patrons are encouraged to continue using curbside pickup to access most of these same services. Our 24/7 digital library resources also give anyone with a library card access to thousands of eBooks, eAudiobooks, music, movies, and much more.

To continue to keep our doors open, we ask that everyone wear a mask and maintain social distancing as the best way to keep staff and patrons safe. We will require all persons over the age of five entering any Fort Vancouver Regional Library District facility to wear a face covering at all times. The mask requirement is based on Governor Jay Inslee’s proclamations and recommendations from the Washington State Departments of Health and Labor and Industry, as well as the Clark, Cowlitz, Klickitat, and Skamania County Health Departments and the Centers for Disease Control and Prevention. There will be no exceptions to this rule. Those who cannot wear a mask for medical reasons can continue to access the library through curbside service or receive books by mail.

We will continue to expand services as we are able under the Governor's direction and state guidelines for library services. Our mission is to strengthen our communities through knowledge, experience, and creativity, and our priority is to do this safely and sustainably. We strive to be as transparent as possible and will continue to support all library users.

Thank you for your cooperation and patience. Should you have any questions or concerns, please reach out to us at ask.fvrl.org or call us at 360-906-5000.

-Amelia Shelley, Executive Director

April 19, 2021

Questions about FVRL’s coronavirus response

What is the library doing to maintain safety?

We've created safety procedures to ensure that we're keeping you, our staff, and our facilities and materials safe.

Is there a risk that library materials carry the virus?

FVRL is quarantining all library materials for a minimum of 24 hours prior to release. Books that are visibly dirty will receive additional surface cleaning. All staff handling returned materials are following strict protocols for personal hygiene and protective equipment to avoid the spread of germs and keep us all safe.

What digital resources are available while the library is closed?

See What to do while you're staying at home, or take a look at the large number of online resources available under "Books, Music, Movies & More" and "Research & Learn Online." We are working on increasing access to eBooks and other content during our closure.

I’m in quarantine or isolation. Will I be billed for the materials if I don't return them now?

If you can’t return them right now, it’s okay. FVRL doesn't charge overdue fees, and even if your items are billed as "lost," the bill will be canceled when the items are returned in good shape.

Is your Wi-Fi available?

Yes, Wi-Fi is available 24/7 at all FVRL locations (try the parking lot or other locations around the buildings). We also have a limited supply of Wi-Fi hotspots available to check out. For a full list of local Wi-Fi locations, see the Washington Wi-Fi map.

Can I get help with a question or using my e-device?

Yes, our library staff are available to assist you with questions about library resources or to help you access our downloadable content.

Is the library board still meeting? Can I submit comments to the board?

Yes, public meetings are still under the Governor’s order 20-05 and 20-28 to be held remotely. Information about Library Trustee meetings is available on the Board of Trustees page. Here's how to submit comments for the virtual board meeting:

Regular agenda items: Comments related to items on the regular agenda must be submitted prior to 1 pm on the day of the meeting in one of these ways: by email to trustees@fvrl.org, by calling 360-906-5011 and leaving a message, or by mail to 11818 SE East Mill Plain Blvd Suite 415, Vancouver WA 98684. Comments on items on the regular agenda will be provided to the board of trustees prior to the meeting for their review. Names of commenters and topics addressed will be entered into the formal minutes of the meeting.

Public Hearings: Citizens wishing to comment on the subject of a public hearing must submit their name and phone number prior to 1 pm the day of the meeting by emailing trustees@fvrl.org or by calling 360-906-5011 with a request to participate in the public hearing. During a public hearing, the Board Chair will call on the speaker and the moderator will unmute the participant. Comments will be limited to three minutes.

General comments on items not on the agenda will be forwarded to the board for their review. See FVRL’s Guidelines for Public Comment Periods for more information.