Frequently Asked Questions

Find out how to donate your used books to benefit the library.

Learn how to surf the internet for free with your own device at an FVRL location.

Find out what to do if your privilege is expired or you have other account issues.

Add your account barcode to your digital wallet or photo album to use in the library.

Learn how to demonstrate your identity and address.

Find out what to do if you picked Kindle but wanted EPUB—or the other way around.

Find out the limits on holds, checkouts, and renewals of physical items.

How to find what you're looking for in our online catalog.

Find out how to download and view an eAudiobook's supplementary content.

Learn what's in the FVRLibraries collection. We have books and so much more!

Learn how to return eBooks and eAudiobooks before the due date (when they return automatically).

Learn how to update your email address in the Libby app or the FVRL OverDrive website.

Learn how to sign up for text messages.

Learn how to update your preferences in the library catalog.

Learn about automatic renewals and how to renew your books, DVDs. or other physical items—or why they can't be renewed.

How to update or add your email address, phone number, text message number, address, or name in your library account.

Learn how to create, save, and edit lists in your library account.

Learn how to make purchase requests for physical materials as well as eBooks and eAudiobooks.

Get answers to all your questions about putting items on hold.

Learn how to recover your PIN or change it.