Objective 1: Reduce barriers and ensure services reach underserved populations both in-person and online.

• Measures:

  • 1 .1 Annual analysis shows improvements in alignment between services offered and underserved community needs, resulting in measurable increases in ease of access and services.

  • 1 .2 At least 80% of relevant public service staff complete annual training in inclusive service, accessible program design, and equitable tech support.

Objective 2: Increase accessibility and usability of collections, digital resources, and discovery tools.

• Measures:
  • 2 .1 Annual analysis reflects improvements to catalog discovery, website navigation, and/ or collection visibility (e.g., displays, metadata, multilingual guides), informed by best practices and community feedback.
  • 2 .2 Collections and promotional strategies demonstrate alignment with the cultural, linguistic, and informational diversity of the community and support visibility of all collections.

• Measure:
  • 2 .1 Show measurable improvements in tool and system performance (e .g ., reduced manual work, improved workflow completion times, increased system usage).

Objective 1: Continuously evaluate and evolve programs based on community input and emerging trends.

• Measures:
  • 1.1 Establish a patron program-evaluation process to track satisfaction, gather new program ideas, and inform program revisions and improvements.
  • 1.2 Increase program participation and satisfaction, targeting a 5% attendance growth and 85% satisfaction rate, supported by annual audits to ensure program topics and presenters reflect the cultural, linguistic, and demographic diversity of our communities.

Objective 2: Offer programs and experiences that encourage connection, conversation, and cultural understanding.

• Measures:

  • 2.1 Partner with cultural organizations or community groups to co-create and co-present programs that broaden cultural understanding.

    2.2 Each full-service location will offer at least one quarterly program that includes structured opportunities for participants to share experiences, engage in conversation, and build cultural understanding through facilitated or interactive elements.