Here are some common account issues and solutions:
Library accounts need to be renewed periodically.
Are you getting messages like "your privilege has expired," "patron not found," or "patron could not be authenticated"? This probably means that your account needs to be renewed. Here's how:
- Visit an FVRL library during in-branch hours so we can update your account. Please bring photo ID.
- You can also contact us with this information:
- Your card number
- Your PIN or date of birth
- Your current address
- Your current phone number or email address, if you have them.
- Your former address, phone number, or email address (any that might be listed in your account), if they've changed recently.
How do I find out when my account will expire?
- Log in to your account.
- Go to the "Personal Information" tab.
- Click the dropdown arrow next to your name.
- Your "Account Renewal Date" is the last item listed under "Contact Information."
Educator cards must be renewed every year.
- Please visit a library or contact us to update your information.
- We'll need proof that you are still an educator (or let us know that you're still home schooling).
Non-Resident accounts expire every three months or yearly, depending on your payment.
To renew your account, you can pick from these options:
- 3 months, per person - $11
- 1 year, per person - $44
- 3 months, per household - $28.75
- 1 year, per household - $115
See our Pay a Bill page for payment methods.
Other account issues that will block you
- You owe the library $25 or more for damaged or lost items.
- You have an overdue or missing interlibrary loan item.
- If your interlibrary loan item is overdue, your interlibrary loan privilege is suspended. To restore your privilege, you’ll need to return the item.
- If an interlibrary loan item is billed for being lost or damaged, all borrowing privileges at FVRL will be suspended until the item has been paid for.
- Here's a complete list of interlibrary loan privileges and policies.
- You have reached your checkout or hold limit.
- Your account may have been deleted because it hadn't been used in years.
- You’re using an old card that was re-entered into our system.
- If you got a library account by reinstating an old card (maybe you had an account in the past, but you didn’t use it for a few years and your record was deleted, but then you found the card and wanted to use the same number when you got a new account), sometimes you might get an error message when you try to log in to the catalog. Please contact library staff, who will contact our Collection and Technology Services Division to fix the problem.
For more information about library privileges, read our Library Privileges Policy.
Still having issues? Please contact us.