How do I renew my library account?
Find out what to do if your privilege is expired or you have other account issues.
Frequently Asked Questions
Please use the main search box if you wish to search, rather than browse the FAQs.
I accidentally picked the wrong eBook format—what do I do?
Find out what to do if you picked Kindle but wanted EPUB—or the other way around.
My OverDrive audiobook has supplementary content. How do I download and read it?
Find out how to download and view an eAudiobook's supplementary content.
What's my PIN?
Learn how to recover your PIN or change it.
The audiobook I want to download is .odm. How do I make it MP3?
Find out how to listen to OverDrive audiobooks or transfer them to an iPod or MP3 player.
OverDrive says there is something wrong with my library card. What do I do?
Find out why OverDrive might not let you sign in.
Why do I have two library cards in Libby?
Find out what to do if you see two cards and two due dates for items in the Libby app.
How do I clear the cache in the OverDrive app?
Clearing the cache may help with login or downloading issues.
My OverDrive book won't download to my device. What can I do?
Get step-by-step instructions to download eBooks from OverDrive.
How do I download my eBook or eAudiobook?
Learn the several ways to download an OverDrive eBook or eAudiobook.
What are the accessibility options for OverDrive and Libby?
Change fonts or color; discover screen reader compatibility.
Why did my eBook/eAudiobook expire today when it said I had "one day left"?
Learn about how OverDrive counts days.
How do I update my account number in Libby?
Delete an old account and add a new one in the Libby app for OverDrive.
Why am I getting an "Error! Unrecognized checkout type: (undefined)" error message when I try to check out an eBook?
You've hit the checkout limit.
My car doesn't have Bluetooth capabilities. How can I listen to eAudiobooks while driving?
Find inexpensive ways to listen to audiobooks through your car's audio system.
What if the Libby app won't play my whole audiobook?
Find solutions to your listening problems by deleting the file and re-downloading it.
What's my library card number?
Learn how to recover or locate your library card number.